Pillar guide · 4 min read

Questions People Ask Before Ordering

The things people want to know before paying for something made to order: who makes it, what it costs, where it ships, and what happens if it goes wrong.

Buying something made to order asks more of you than buying off a shelf. You are paying before the thing exists, sending photographs to strangers, and trusting a date. It is reasonable to want answers first.

These are the questions that come up most, answered plainly. Where the answer is “no”, it says no.

The short version

Question Short answer
Who makes it? A designer lays out every page. No templates, no editor.
Where are you? Noida. There is no shop to walk into.
Where do you deliver? Every pin code in India, flat ₹70. India only.
What does it cost? ₹270 to ₹2,299 depending on format and size
Is there a minimum? No, except 30 prints on a polaroid pack
How long? 5 to 14 days from order to doorstep, 5 to 12 to Delhi NCR
Do I see it first? Yes — a full digital proof, before anything prints
Can I pay on delivery? No. Prepaid only

Before you order

Who actually designs the book? — what “hand-designed” means here, and what it rules out.

What does a photo magazine look like inside? — you can page through real ones on the product pages before ordering anything.

Do you have a physical store? — no, and this is how it works instead.

Do you deliver to my pin code? — yes, and here is what the timing actually depends on.

Is there a minimum order? — the smallest real order for each format.

While it is being made

Do you write the captions for me? — partly. The specifics have to come from you; the shaping does not.

Can I order without using WhatsApp? — yes, though one part is genuinely easier there.

Your photographs

Are my photos safe, and how long do you keep them? — seven days after dispatch, then permanently deleted.

Can I get a digital copy of the book? — a watermarked preview, yes. A clean print-ready file, no.

Service and policy

Can I see a sample before ordering? — digitally yes, physically no, and the three things you can actually look at.

Can you gift wrap it? — yes, and what that means for a parcel crossing India.

Do you offer gift vouchers? — no, and what solves the same problem better.

Will you sign an NDA for private photos? — yes, for corporate or sensitive work. Ask before sending anything.

Can you print in Hindi or a regional language? — yes, and for a grandparent it is often the better choice.

What we cannot answer on a page

Anything about your particular order — whether a date is achievable, whether your photographs are big enough, whether a size fits your count. Those need looking at, and looking at them is free.

The three that decide most orders

Timing. 5 to 14 days from order to doorstep, 5 to 12 to Delhi NCR. Dispatch is weekly, on Mondays, so ordering early in the week is worth more than anything else you can control. Ordering for a fixed date →

The proof. Nothing prints until you have approved a digital PDF of every page. Revisions are included. What the proof shows you →

Prepaid. There is no cash on delivery, and the reason is structural rather than mean — a personalised object has exactly one buyer. Why we are prepaid only →

Frequently asked

What do I need to know before ordering a personalised gift? How long it takes, whether you see it before it prints, and what happens if it is wrong. Here: 5 to 14 days, yes you approve a full proof, and we reprint our own errors.

Is it safe to send my photographs to a print service? Ask before you order, and expect a straight answer about what is kept and for how long. Any seller who will not say is telling you something.

How much does a personalised photo gift cost? ₹270 for thirty prints, ₹499 for an eight-page magazine, up to ₹2,299 for the largest hardcover album. Flat ₹70 delivery anywhere in India.

Can I talk to someone before ordering? Yes, and for anything date-sensitive it is worth it. We will tell you when a date is not achievable rather than take the order.

What if I do not like the result? Change it at the proof stage — that is what it exists for. After dispatch a personalised object cannot be returned, because it cannot be resold.


See also: how ordering works, end to end and the personalised gift buying checklist.

Start here: Photo magazines from ₹499 · All 11 keepsakes