Cash on delivery is the default expectation for online shopping in India, and not offering it looks like a lack of trust. It is worth explaining, because the reason is structural and it cuts both ways.
A personalised object has exactly one buyer
A refused parcel of phone cases goes back on the shelf. A refused magazine with someone’s name, photographs and captions in it goes in a bin. There is no second customer for it and never can be.
That is the whole reason. It is not a judgement about you.
| Off-the-shelf goods | Made to order | |
|---|---|---|
| If refused | Restocked and resold | Destroyed |
| Cost of a refusal | Shipping both ways | The entire order |
| Who absorbs it | Spread across all orders | Priced into every order |
What prepaid actually buys you
A COD business has to price refusals into everything it sells, because a meaningful share of parcels come back. That cost lands on the customers who do take delivery.
Prepaid removes it, and the saving shows up in two places: a flat ₹70 delivery to every serviceable pin code in India rather than distance-based charges, and design, sequencing and the digital proof included in the price rather than billed as extras.
Why not an advance and the rest on delivery?
Some sellers split the difference: a deposit now, the balance to the rider. It sounds like a fair compromise, and for a personalised object it is the same problem at a smaller size. The balance is still collected at a door, a refusal still leaves a printed book with one possible owner, and the recipient still watches money change hands — which is exactly what you do not want on a surprise.
So the whole amount is paid at checkout, once, and nothing is collected on delivery.
What replaces the reassurance COD gives
The reason COD feels safer is that you see the thing before you pay. Here, you see it earlier than that.
You approve a full digital proof before anything prints. Every page, the cover, the captions. Nothing goes to press until you say so, and revisions are included.
That is a stronger guarantee than opening a box at the door, because at the door your only options are accept or refuse. At the proof stage you can change it.
If something does go wrong
Damaged in transit. Take a clear, unedited photograph or video as you open the parcel, within 24 hours of delivery, and send it with your order number on WhatsApp or by email. Once we have checked it, we make a free reprint within 48 hours and send it with the next Monday dispatch. Without that unboxing evidence there is no claim, so film first and unwrap second.
Wrong against the approved proof. A printing fault — what arrived does not match what you signed off — goes the same route, with the same 24-hour unboxing evidence, and ends in the same free reprint.
It stops moving in transit. Message us with the tracking code rather than waiting, and we take it up with the courier.
What is not covered is a change of mind after dispatch, because the object cannot be resold. That is also why the proof stage exists and why it is worth reading properly.
Where your money is at each point
| Point | If you want out |
|---|---|
| Paid, within two hours, no designer started | Cancel for a full refund |
| Between that and the proof being sent | Message us and we will say plainly where it stands |
| Proof sent, not yet approved | Cancel, less a ₹150 design fee |
| Proof approved | It goes to print and cannot be cancelled |
| Delivered damaged, with unboxing evidence | Free reprint, not a refund |
Any refund goes back to the method you paid with, within three to five business days. The full returns and refunds policy →
Changing an order after placing it →
How payment works
UPI (Google Pay, PhonePe, Paytm, BHIM), Visa, Mastercard and RuPay debit and credit cards, or net banking — all through Razorpay at checkout. Prices are in rupees and include taxes: magazines ₹499 to ₹1,099, print packs from ₹270, diaries ₹699 to ₹1,299, card decks ₹999 or ₹1,699, albums ₹1,299 to ₹2,299, plus flat ₹70 delivery. No handling fee, no distance surcharge, no charge for revisions.
Card details never reach us. They are entered in the Razorpay checkout and nowhere else, so there is no reason for anyone from here to ask for a card number, or an OTP, on WhatsApp.
If money leaves your account but no confirmation email arrives, do not pay a second time straight away. Message us with the UPI reference or the last four digits of the card, and we will check whether the order came through before you try again.
Paying from abroad for somebody here works the same way: order and pay online, with an Indian delivery address. We deliver only within India. Sending gifts to India from abroad →
Frequently asked
Do you offer cash on delivery? No. A personalised object cannot be resold if it is refused, so a COD refusal costs the entire order rather than the shipping.
Is it safe to pay before seeing anything? You see more than a COD customer does. For anything we design, a full digital proof of every page comes to you before printing, and nothing prints until you approve it. A magazine you designed yourself prints only after you confirm the file we have checked.
What if it arrives damaged? Send a clear, unedited unboxing photograph or video within 24 hours of delivery, with your order number — we check it and make a free reprint within 48 hours, sent with the next Monday dispatch. The same applies if it does not match the proof you approved.
Can I get a refund if I change my mind? In full within two hours of ordering, before a designer has started; less a ₹150 design fee once the proof has been sent. Not once the proof is approved, and not after dispatch, because a personalised object has no second buyer.
What payment methods do you take? UPI, debit and credit cards, and net banking, through Razorpay. Flat ₹70 delivery to any serviceable pin code, with no handling or distance surcharges.
Part of our guide to ordering a personalised gift. See also: the design proof and the personalised gift buying checklist.
Straightforward pricing: Photo magazines from ₹499 · Shipping policy