Returns & Refunds.

Because every magazine, diary, polaroid pack, card deck and album is custom-designed specifically for you, we share a full digital PDF preview on WhatsApp before printing. You have the right to request text edits, photo rearrangements, and layout tweaks.

Your explicit digital approval on WhatsApp serves as the safety net for your order. Printing begins only after you approve the layout.

Magazine printing works differently. There is no design and no preview: we check the file you send — its page count, size and image quality — and it prints exactly as sent once you confirm on WhatsApp that it is ready.

Cancelling an order

What we can do depends on how much of your piece has been designed by the time you tell us.

• Within 2 hours, before design starts: if you cancel within 2 hours of placing your order and a designer has not yet started your layout, you get a 100% refund.
• After we have sent your proof: the design work is finished by this point, so a ₹150 design fee is deducted and the balance refunded.
• Once you approve the proof: the order goes to print and cannot be cancelled or refunded. Approval is the point of no return, which is why we ask you to read the proof properly.
• After dispatch: nothing can be returned. Every piece is made to order with your photographs and cannot be resold to anyone else.

If it arrives damaged

We pack every order by hand in bubble wrap and hardboard. If it still arrives damaged, torn, or with a printing fault, we reprint it free — and the whole claim rests on one thing, so please do it before you unwrap fully.

What we cannot refund

These are the things the proof stage exists to catch, so once it is approved they are settled:

• Spelling mistakes or typos in text you supplied, where the proof carrying them was approved.
• Photographs that print soft or blurry because the file sent to us was low resolution, where the proof was approved.
• Small natural variation in paper tone, and the normal shift between a backlit screen and ink on paper.