Shipping & Processing
Last Updated: January 2026 • Production & Delivery Guidelines
Every item created by The Print Story is a personalized, made-to-order keepsake handcrafted to your exact specifications. To maintain standard print precision and luxury binding, we follow a transparent fulfillment procedure divided into custom layout design, digital proofing, production, and express dispatch.
1. Nationwide Delivery & Shipping Tariff
We partner with India's leading express logistics providers to ensure your customized merchandise reaches you safely regardless of location.
1.1 Flat Delivery Structure: A standardized flat fee of ₹70 is applied per order across all postal pincodes in India.
1.2 Regional Coverage: We ship to all serviceable metro cities, tier-2/3 towns, and regional pincodes nationwide.
1.3 International Shipments: Deliveries are currently restricted to Indian postal addresses. International shipping is unavailable at this time.
2. Production Lifecycle & Order Timelines
Because our merchandise is bespoke rather than mass-produced off the shelf, total order turnaround includes both design compilation and transit time:
Upon receiving your complete photo upload and content submissions, our design team manually drafts your personalized layout. A digital PDF proof is sent for your inspection and review.
We offer revisions on the digital draft until you are thoroughly satisfied. Printing begins immediately after you issue explicit approval of the final proof copy.
Following approval, your product undergoes high-resolution printing, thermal lamination, hand-assembly, and protective packaging before being handed to our courier partners.
3. Live Shipment Tracking & Notifications
Transparency is paramount to our fulfillment service. Once your package is handed over to our courier partner (BlueDart, Delhivery, or India Post), automated dispatch notifications containing your AWB tracking number are issued via email and WhatsApp.
You can utilize the tracking ID to monitor real-time location checkpoints, transit facility movements, and estimated delivery dates directly on the courier's official tracking portal.
4. Customized Order Policy & Damage Replacement Protection
Due to the personalized nature of made-to-order goods, orders cannot be canceled, refunded, or returned after print approval has been granted and production has commenced.
If your physical order arrives damaged, defective, or bent during transit, please contact our support desk within 24 hours of delivery with photo or video evidence of the unboxing. Upon verification, we will reprint and dispatch a brand new replacement free of cost.
5. Fulfillment Desk & Support Contact
For queries regarding existing orders, custom delivery requests, or shipping inquiries, please reach out to our fulfillment team:
Official Support Email: theprintstory21@gmail.com
WhatsApp Delivery Desk: +91 99903 53252