Ordering & delivery
How a made-to-order gift actually gets made — what to send, when you approve the design, how long each stage takes, and how to hit a fixed date.
- Changing or Cancelling an Order After Placing ItWhat can still change and when, from the moment you pay to the moment it ships, plus the one point after which nothing about a made-to-order gift can move.3 min read
- How to Send Photos Without Losing QualityMessaging apps shrink photos by default, and it only shows up in print. The one setting that prevents it, plus what to do with old prints and screenshots.3 min read
- How to Track a Made-to-Order GiftWhere to find your tracking code, what each status actually means, and why a made-to-order gift shows no courier movement for the first several days.3 min read
- Ordering for a Fixed Date, Counted BackwardsWork backwards from the day it has to arrive rather than forwards from today, and the answer stops being a guess. The arithmetic, with the Monday dispatch.3 min read
- The Design Proof: What You See Before It PrintsNothing prints until you approve a full digital proof. What the PDF shows, what you can change, how many revisions are included, and what to check first.3 min read
- What Happens After You Place an OrderA day-by-day account of what actually happens between paying and the parcel arriving, including the two stages that are waiting on you rather than on us.3 min read
- Why We Are Prepaid Only, and What That ProtectsCash on delivery does not work for made-to-order goods, and the reason is structural rather than mean. What prepaid buys you, and what happens if it goes wrong.3 min read