Made-to-order changes the usual rules, because at some point a person has laid out your pages and a printer has committed ink to paper. Here is exactly where each door closes.
What can change, and until when
| Change | Possible until |
|---|---|
| Which photographs are used | You approve the proof |
| Captions and any text | You approve the proof |
| The order of the pages | You approve the proof |
| The cover | You approve the proof |
| Page count and size | You approve the proof |
| The format entirely | Before design starts |
| An extra copy of the same piece | You approve the proof |
| Delivery address | Before dispatch |
| Cancelling | You approve the proof — see below for what it costs |
The proof is the hinge. Almost everything about the object itself is open until you approve it and closed immediately afterwards.
Changing the contents
This is not really a change, it is the process. You see a full digital proof before anything prints, and layout, captions, sequence, cover and the photographs themselves can all be revised. Ask for changes if you want something edited — nothing prints until you say yes.
The only real cost is time, and only when it runs long. An order placed by Friday leaves on the coming Monday provided you approve the proof when it arrives, so changes sent together and answered promptly keep it there. Rounds that trickle in over several days can push the approval so late that the order moves to the following Monday — a week, not a day.
Adding a copy
The change people most often think of too late. If the proof is so good that a sibling or a grandparent should have one too, say so before you approve it: an extra copy of a piece we designed costs less than the first, and it is printed and dispatched together with it. Ask on WhatsApp at the proof stage and we will tell you the figure.
After approval a second copy is still possible as a reprint for a week after dispatch, but the easy moment has gone. Reordering a gift you gave before →
Changing the format or size
Straightforward before design starts — a magazine to an album, 16 pages to 24. The new format has its own price, so ask us on WhatsApp what the change means for what you have paid.
After design has begun, a size change is usually still workable because page count follows the photo count. A format change means starting the layout again, so it depends on how far along it is. Ask early rather than at the proof.
Changing the delivery address
Possible right up until dispatch, and a common one — people order to themselves and then decide to ship straight to the recipient.
After dispatch it is between you and the courier, and redirection is not always available. Tell us before the Monday it ships.
When you send a new address, send all of it in one message — the flat, tower, landmark and pin code, plus a number for whoever will be there to receive it. A corrected street with the old pin code still attached is how a parcel ends up routed to the wrong city.
Changes that do not touch the design
Some requests are not changes to the object at all, and they are worth making early because they are easy to forget until the parcel is packed.
Gift wrap and a note saying who it is from. Available on request; ask when ordering, or as soon as you think of it. The wrapping goes inside the protective courier packaging. Can you gift wrap it? →
A printed note inside, or a page left blank for your handwriting. This one does sit in the design, so it has to be settled before you approve the proof.
Nothing in the parcel showing the price. A sentence on the order, nothing more.
The recipient’s number, for a parcel going straight to them. The number you gave at checkout is your WhatsApp number and stays yours; send theirs separately and say it is for the delivery.
Cancelling
Within two hours of ordering, before a designer has started, in full. Nothing has been made and nothing has been consumed.
Once the proof has been sent, the design work is finished, so a design fee of ₹150 is kept and the rest refunded. Between the two, message us and we will be straight with you about where it stands.
Once you approve the proof, it goes to print and cannot be cancelled. A personalised object has no second buyer, which is also why returns are not accepted after dispatch.
A magazine you designed yourself works differently: there is no design and no proof, and it prints once you confirm the file is ready. The full returns and cancellation policy →
Any refund goes back to the original payment method — the card, UPI account or bank you paid with — within three to five business days of being processed.
Before you cancel over a proof you dislike
If you want to cancel after seeing the proof, check first whether it is the proof you dislike rather than the idea: the cover photograph is wrong, the captions sound like someone else, the order of events feels off. Every one of those is a revision, and a revision costs nothing. Cancelling at that point costs the ₹150 design fee and leaves you without a gift.
Say what is wrong, as specifically as you can, and see the second version first. If it is still not right, the cancellation terms have not moved while you asked. The design proof and revisions →
The one thing that never changes
The date, backwards. Every change has to be made, shown to you and approved before the Monday your order is due to leave, and a change that arrives too late for that Monday simply takes the next one. If a fixed date matters, decide the changes you want in one pass rather than three.
Frequently asked
Can I change my photos after ordering? Yes, right up until you approve the proof. Photographs, captions, order and cover are all open until then.
Can I cancel a custom order? In full within two hours, before design starts. Once the proof has been sent, less a ₹150 design fee. Once you approve the proof, no.
Can I change the delivery address? Yes, any time before dispatch. After it ships it depends on the courier.
Will changes delay my order? Not if they are settled in time. An order placed by Friday keeps its Monday dispatch when the proof is approved as it arrives; only a very late approval moves it to the following Monday. Sending all your changes in one message is the way to keep it tight.
Can I return it if I do not like it? Not after dispatch — a personalised object cannot be resold. That is what the proof stage exists to prevent, and why it is worth reading carefully.
Part of our guide to ordering a personalised gift. See also: the design proof and why we are prepaid only.
Before you order: Photo magazines from ₹499 · Returns and refunds