Ordering & delivery · 6 min read

What Happens After You Place an Order

A day-by-day account of what actually happens between paying and the parcel arriving, including the two stages that are waiting on you rather than on us.

Made-to-order has a quiet period in the middle that worries people, largely because nothing visible happens for a few days. Here is what is actually going on and when.

Day by day

Everything hangs on one rule: order by Friday and your piece is designed, proofed, printed and dispatched on the coming Monday, provided you approve the proof when it arrives. Here is an order placed on a Wednesday, going somewhere outside Delhi NCR.

When What happens Waiting on
Wednesday Order placed; confirmation email with your tracking code and a photo-upload link —
Wednesday, within hours We message you on WhatsApp asking for photographs and details Us
As soon as you can You send the photographs and the words You
Once they arrive The designer checks the files, flags anything too small, lays out the pages Us
Before the Monday The full digital proof reaches you on WhatsApp Us
When the proof lands You ask for changes, then approve You
Monday Printed and hand-packed in Noida in time, then dispatched Us
3–5 days later The courier delivers (2–3 days within Delhi NCR) Courier

5 to 14 days from order to doorstep, 5 to 12 to Delhi NCR.

Which Monday is yours

The day of the week you pay on decides the dispatch, and nothing else you do can move it earlier.

You order on Dispatched on Then
Monday to Friday The coming Monday Transit to the address
Saturday or Sunday Not the next Monday but the one after it Transit to the address

A Friday order and a Monday order from the same week leave on the same Monday. The Monday order simply has more room around it — more time for photographs to arrive and for the proof to be read properly — which is why ordering early is still the calmer choice even though it is not the faster one.

Why the range is so wide

Three reasons, and none of them is padding.

Which side of Friday you order on. An order placed by Friday goes out on the coming Monday; one placed on Saturday or Sunday misses that dispatch and waits for the next. That single weekend is where a week appears or disappears. Ordering on a weekday rather than at the weekend is worth more than anything else you can do; paying more does not buy speed.

Two things wait on you. The designer can only start once your photographs arrive, and nothing prints until you approve the proof. Send the material with the order and reply to the proof when it lands, and the Monday holds. Only an approval that comes very late moves the order to the following Monday.

Courier transit varies by pin code. Two to three days within Delhi NCR, three to five to the rest of India, which is the 5 to 12 against 5 to 14.

Three orders, three arrival dates

The same rule, applied to three real-shaped orders.

Ordered on a Friday evening, going to Gurugram. Photographs sent that night, the proof approved the day it arrives. It leaves on Monday and lands on the Wednesday or Thursday — five or six days in all, the quickest this schedule allows.

Ordered on a Wednesday, going to Chennai. Same care with the photographs and the proof. It leaves on the coming Monday, five days after the order, and arrives three to five days later: eight to ten days door to door.

Ordered on a Saturday, going to Guwahati. It has missed the Friday cutoff, so it leaves on the Monday nine days later, then has the longest transit. Twelve to fourteen days — the far end of the window, and nothing went wrong.

The quiet bit in the middle

Between sending your photographs and receiving the proof there is a stretch where nothing arrives. That is the design stage, and it is a person doing the work.

If your Monday is getting close and you have sent everything but seen no proof, message us — it usually means a file did not come through.

What you will hear from us

A confirmation email at the start with a tracking code. A message asking for material. The proof. A dispatch note with courier details. Then delivery.

Message Arrives by What to do with it
Order confirmation Email, at once Keep it: the tracking code and the photo-upload link are in it
First message from us WhatsApp, within hours during working hours Reply with the photographs and the words
The proof WhatsApp Read every page, send changes in one message, approve
Dispatch note Email, on the Monday The courier and a tracking link

We work Monday to Saturday, 10 am to 7 pm. An order placed late at night hears from us the next morning, and one placed on a Sunday hears on Monday — the WhatsApp number you gave at checkout is where that first message goes, so it needs to be yours.

You can check the status yourself at any point with the tracking code and the last four digits of your phone number.

How to track your order →

If you ordered a magazine you designed yourself

The printing service follows the same Monday rule with a different middle. Nothing is designed and there is no proof: we check the PDF you sent — page count, size, image quality — and you confirm on WhatsApp that it is ready. It then prints exactly as sent. On the tracking page the design step reads “Checking your file” instead.

The one thing that holds this kind of order up is the link. A Drive or Dropbox link that is not set to “anyone with the link” cannot be opened, and until it can, there is nothing to check. Get your magazine printed →

Making it faster

Only three things genuinely move the needle, and all three are yours.

Gather the photographs before ordering. Order on a weekday rather than at a weekend. Send all your proof changes in one message rather than three.

Ordering for a fixed date →

Frequently asked

How long after ordering will it arrive? 5 to 14 days from order to doorstep, 5 to 12 to Delhi NCR, depending on which day you order, where it is going, and how quickly material and proof approval come back.

Why has nothing happened for three days? That is usually the design stage: a person is laying out your pages, and the next thing you see is the proof. If your dispatch Monday is close and no proof has arrived, a file may not have reached us — message us.

Do you dispatch every day? No, once a week on Mondays. It is why ordering by Friday rather than at the weekend can save a full seven days.

Will I know when it ships? Yes, you get a dispatch note with courier details, and you can check status any time with your tracking code.

Can I speed it up? Send photographs before you order, order on a weekday, and send proof changes in one message. Those three are worth more than anything else.


Part of our guide to ordering a personalised gift. See also: the design proof and tracking your order.

Start when ready: Photo magazines from ₹499 · All 12 keepsakes